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 Why complaints?

Complaints are important to the GCCPC because they provide us with useful information in relation to potential anti-competitive behavior and breach of consumer rights in Gambia.

Who can lodge a complaint?

Any person (individual, businessman or company) can lodgee a complaint at the GCCPC.

Anonymity

The complainants identity may be kept anonymous if he or she so wishes.

Complaint Procedures

The GCCPC will first check that the complaint falls within the scope of its powers under the Competition Act or Consumer Protection Act. If it does not, the GCCPC may redirect you to the relevant agency. If the complaint cannot be substantiated, the matter will be closed. The GCCPC will inform you if it does not propose to take any action.

If the complaint can be substantiated with the relevant information, the GCCPC will evaluate and assess whether the agreement, conduct, anticipated merger or merger complained of is likely to have an appreciable adverse effect on competition according to the Competition Act 2007

OR

If the complaint can be substantiated with the relevant information, the GCCPC will evaluate and assess whether the agreement or conduct amounts to a breach of a consumer right according to the Consumer Protection Act 2014

GCCPC may launch a formal investigation if there are reasonable grounds to believe that Competition or Consumer Protection Law has been breached. You may also be asked to provide further information. In deciding whether to launch a formal investigation GCCPC will also take into account its strategic priorities.

The GCCPC will acknowledge receipt of your complaint (within three working days) and inform you about the outcome of your complaint.

Submission of Complaint

You can submit a complaint to the GCCPC in any of the following ways:

 

Email

You can download the Complaints Form and send us an email, with the relevant completed complaint form as an attachment, info@gcc.gm , Alhagie.sambou@gcc.gm or Fatima.sonko@gcc.gm

Post

If you do not have access to email, you can send the Complaint Form by post to us at:

Gambia Competition and Consumer Commission

36 Kotu East off Bertil Harding Road

P.O.Box 3299

Serrekunda

(Please mark “COMPLAINT” clearly on the top left hand corner of the envelope)

In Person

Finally, you may call in person at our office and fill in the complaint form

Please click one of the links below to download the form  of your choice.