The Commission registered forty-two (42) cases in the third quarter of 2021. Seventeen (17) cases representing 36% of the total cases registered were resolved through ADR. Seven (7) cases representing 17% of the total registered cases are ongoing through ADR at the commission. Ten (10) of the total cases representing 24% were referred to the Legal and Enforcement Department. One (1) case on real estate was referred to a sector regulator representing 2%. Two (2) of the cases were closed, for the reason that one of respondent couldn’t be found for a period of two weeks and the complainant in the second case left the country before the ADR representing 5% of the registered cases. Six (6) of the cases, which represent 14% were withdrawn and settled. One (1) case, representing 2% of the registered was withdrawn after the intervention of the Commission prior to ADR.
Figure 1 Consumer complaint
The graph above illustrates the status of cases registered in the third quarter of the year 2021. ADR recorded 36%, closed cases 5%, ongoing 17%, withdrawn 2%, referred to Department of Legal 24%, referred to sector regulator 2% and withdrawn and settled cases 14%.
Figure 2 Breakdown of consumer cases
The graph above illustrates the breakdown of consumer cases registered by category in the third quarter of 2021. The Commission has registered a total number of forty-two (42) cases in the third quarter of 2021, among which cars & spare parts and mobile phones recorded the highest number of registered cases, which account for 26% for each category. Electrical appliances recorded 22%, Real Estate and Land registered 7% and Others registered 19%. Others services comprise of, air ticket, casino, chlorine mix, metal door, bank charges, construction, visa services and fence mesh.